Wireless Solutions Specialist

T-Mobile; Collegeville (PA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service plans in a fast-paced setting. You will build product knowledge, demonstrate features using digital tools, and guide customers through their shopping journey.

The role emphasizes customer interaction, problem solving, and teamwork, with training access and opportunities to grow within the organization. Competitive compensation and benefits are offered.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to learn and adapt to new digital tools and processes.
• Experience in retail or sales is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service plans in a fast-paced setting. You will build product knowledge, demonstrate features using digital tools, and guide customers through their shopping journey.

The role emphasizes customer interaction, problem solving, and teamwork, with training access and opportunities to grow within the organization. Competitive compensation and benefits are offered.