Wireless Retail Specialist — Customer Tech Solutions

T-Mobile; Reynoldsburg (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and facilitate technology/service needs in a fast-paced retail setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role focuses on customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18+ years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years

Legally authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and facilitate technology/service needs in a fast-paced retail setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role focuses on customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.