Wireless Solutions Specialist — Customer Care & Sales

T-Mobile; Inglewood (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Holiday pay

Medical/dental/vision insurance

401(k) and stock grants

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting, showcasing technology and service options and guiding purchasing decisions. You will use digital tools to explain plans, demonstrate coverage, and build knowledge through formal training.

Role emphasizes customer interaction, problem solving, and teamwork to deliver outstanding service and drive sales, with opportunities for growth and a comprehensive rewards package.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting, showcasing technology and service options and guiding purchasing decisions. You will use digital tools to explain plans, demonstrate coverage, and build knowledge through formal training.

Role emphasizes customer interaction, problem solving, and teamwork to deliver outstanding service and drive sales, with opportunities for growth and a comprehensive rewards package.