Wireless Retail Specialist – Customer-Focused Tech Sales

T-MOBILE USA, Inc.; Bellaire (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, product knowledge, and teamwork across channels. Competitive pay and comprehensive benefits are provided.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer interaction

Sales

Communication

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Education

High School Diploma/GED

6 months of customer service or sales experience in Retail

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, product knowledge, and teamwork across channels. Competitive pay and comprehensive benefits are provided.