Wireless Sales & Tech Advocate — Retail Specialist

T-MOBILE USA, Inc.; Nacogdoches (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Customer Service / Sales role in a fast-paced retail environment where you help customers select technology and service plans while building product knowledge.

The position emphasizes delivering personalized solutions and using digital tools to explain coverage and features. Successful candidates will demonstrate a passion for customers, be team players, and meet performance goals.

Qualifications

• High School Diploma/GED (Required).
• 6 months customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocacy

Sales drive

Team collaboration

Balance customer needs

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Customer Service / Sales role in a fast-paced retail environment where you help customers select technology and service plans while building product knowledge.

The position emphasizes delivering personalized solutions and using digital tools to explain coverage and features. Successful candidates will demonstrate a passion for customers, be team players, and meet performance goals.