Wireless Sales & Tech Solutions Associate

T-Mobile; Springfield (IL); On-site; USD 55,104,000 - 57,859,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Job summary

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced environment. The position emphasizes building product knowledge and using digital tools to demonstrate plans, coverage, and features, while fostering strong customer relationships and loyalty.

Ideal candidates will show strong communication, problem solving, and multitasking abilities, and will engage with customers to deliver tailored solutions.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced environment. The position emphasizes building product knowledge and using digital tools to demonstrate plans, coverage, and features, while fostering strong customer relationships and loyalty.

Ideal candidates will show strong communication, problem solving, and multitasking abilities, and will engage with customers to deliver tailored solutions.