Retail Wireless Tech Sales Specialist

T-MOBILE USA, Inc.; South Gate (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k) plan

Stock grants

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in-store, demonstrate wireless technology, and tailor service plans to individual needs.

You will build product knowledge and leverage digital tools to explain features and coverage, while ensuring a positive shopping experience. You will participate in training on retail processes and technology innovations, collaborate with teammates, and contribute to sales goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, plans and features.
• Complete required training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform additional duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in-store, demonstrate wireless technology, and tailor service plans to individual needs.

You will build product knowledge and leverage digital tools to explain features and coverage, while ensuring a positive shopping experience. You will participate in training on retail processes and technology innovations, collaborate with teammates, and contribute to sales goals.