Wireless Retail Specialist – Tech & Service Expert

tmobile; Santa Clara (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Paid time off

401(k)

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide shoppers along their journey from greeting to purchase. The role emphasizes customer interaction, digital tool use, and service-plan recommendations, with success measured by satisfaction, knowledge, and teamwork.

Qualifications

• High School Diploma or GED required.
• Previous customer service or sales in retail preferred.
• Strong verbal and written communication skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide shoppers along their journey from greeting to purchase. The role emphasizes customer interaction, digital tool use, and service-plan recommendations, with success measured by satisfaction, knowledge, and teamwork.