Wireless Sales Associate: Tech Solutions & Service

T-MOBILE USA, Inc.; Scotts Valley (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a frontline Mobile Associate to engage customers in a fast-paced retail environment, helping them select technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering excellent service.

The role emphasizes customer interaction, digital tool usage, and collaboration with store teams to foster loyalty and satisfaction, with on-the-job training and clear performance metrics.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a frontline Mobile Associate to engage customers in a fast-paced retail environment, helping them select technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering excellent service.

The role emphasizes customer interaction, digital tool usage, and collaboration with store teams to foster loyalty and satisfaction, with on-the-job training and clear performance metrics.