Wireless Retail Specialist: Customer Tech Advocate

T-Mobile US Inc.; Conroe (TX); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. in the United States seeks enthusiastic Mobile Associates to engage customers, explain network features, and recommend service plans in a fast-paced retail setting.

You will learn products, use digital tools, and help customers throughout their shopping journey to enhance satisfaction. The role requires a High School diploma, at least 6 months in customer service or retail sales, and strong communication.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Legal to work in the United States; must be 18+.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in the United States seeks enthusiastic Mobile Associates to engage customers, explain network features, and recommend service plans in a fast-paced retail setting.

You will learn products, use digital tools, and help customers throughout their shopping journey to enhance satisfaction. The role requires a High School diploma, at least 6 months in customer service or retail sales, and strong communication.