Wireless Retail Sales Associate: Tech Solutions & Service

T-MOBILE USA, Inc.; Franklin (IN); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and help them choose the right technology and service plans in a fast-paced retail environment.

You will develop product knowledge, demonstrate features using digital tools, and guide customers through their shopping journey while delivering personalized service and building strong relationships that drive satisfaction and loyalty. Full training is provided, with advancement opportunities as you master wireless innovations and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Must be 18 years old and legally eligible to work in the United States.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans and features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and help them choose the right technology and service plans in a fast-paced retail environment.

You will develop product knowledge, demonstrate features using digital tools, and guide customers through their shopping journey while delivering personalized service and building strong relationships that drive satisfaction and loyalty. Full training is provided, with advancement opportunities as you master wireless innovations and