Wireless Sales & Service Specialist - Stock Grants

T-Mobile; Huntsville (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Job summary

Join T-Mobile USA, Inc. in a retail role focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced store environment.

Develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to high customer satisfaction and loyalty. Training is provided, with opportunities for growth and incentives.

Qualifications

• Requires a High School Diploma or GED.
• 0.5+ years in retail or customer service is a plus (6 months preferred).
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage, plan options, and product features using digital tools.
• Complete required training to learn retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Take on additional duties and projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

Join T-Mobile USA, Inc. in a retail role focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced store environment.

Develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to high customer satisfaction and loyalty. Training is provided, with opportunities for growth and incentives.