Wireless Retail Specialist - Stock Grant Eligible

T-Mobile; Barceloneta (PR); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Descripción de la vacante

T-Mobile is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products in a fast-paced setting. You will build relationships, demonstrate solutions, and work through training to improve customer service and product knowledge.

Success is measured by customer satisfaction, sales effectiveness, and skill development. This role includes on-the-job training, a base hourly pay, and additional incentives as you advance to Mobile Expert.

Formación

• Proven customer service or sales experience preferred.
• Ability to learn products and services quickly.
• Strong communication and teamwork skills.

Responsabilidades

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Collaboration

Communication

Customer Needs Identification

Customer Service

Mobile Telecommunications

Product Knowledge

Sales

Sales Techniques

Technical Demonstrations

At least 18 years of age

Legally authorized to work in the US

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products in a fast-paced setting. You will build relationships, demonstrate solutions, and work through training to improve customer service and product knowledge.

Success is measured by customer satisfaction, sales effectiveness, and skill development. This role includes on-the-job training, a base hourly pay, and additional incentives as you advance to Mobile Expert.