Wireless Sales & Service Specialist

T-Mobile US Inc.; Mesquite (TX); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grants

Employee stock purchase plan

Descrizione del lavoro

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, focusing on customer satisfaction and effective use of digital tools and service plans. This role emphasizes teamwork and career growth within a dynamic environment.

Competenze

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Must be 18+ and legally authorized to work in the United States.

Mansioni

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conoscenze

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formazione

High School Diploma/GED

Descrizione del lavoro

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, focusing on customer satisfaction and effective use of digital tools and service plans. This role emphasizes teamwork and career growth within a dynamic environment.