Wireless Retail Associate — Stock Grants & Growth

T-MOBILE USA, Inc.; Carlsbad (NM); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a role in retail operations that involves engaging customers and guiding their technology and service needs in a fast-paced environment.

The position emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey. The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a role in retail operations that involves engaging customers and guiding their technology and service needs in a fast-paced environment.

The position emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey. The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.