Wireless Sales & Service Specialist

T-MOBILE USA, Inc.; Fontana (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join the Retail Team of Experts, delivering a high-energy brand experience and educating customers on devices and services. You will meet performance targets for sales, customer experience, and quality of sale.

We focus on meaningful customer connections, leveraging digital tools, and continuous learning about wireless innovations. Roles are full-time or part-time with benefits and stock opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.
• Must be 18 years of age or older.
• Legally authorized to work in the United States.

Responsibilities

• Serving and selling to customers with best-in-class experience and building loyalty.
• Leveraging digital tools in interactions and onboarding.
• Complete training on in-store experience, new skills, and processes.
• Learn about innovations in wireless and technology between customers.
• Partner with T-Mobile employees across channels including business and customer service.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience (Preferred)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join the Retail Team of Experts, delivering a high-energy brand experience and educating customers on devices and services. You will meet performance targets for sales, customer experience, and quality of sale.

We focus on meaningful customer connections, leveraging digital tools, and continuous learning about wireless innovations. Roles are full-time or part-time with benefits and stock opportunities.