Wireless Experience Specialist

T-Mobile; Creve Coeur (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

Mobile Experts at T-Mobile engage customers in-store, showcasing devices and services while delivering an exceptional shopping experience. They thrive in a fast-paced environment and focus on understanding customer needs to educate, demonstrate, and recommend solutions.

They work within a dynamic Retail Team to meet sales and service targets. Ideal candidates are 18+, authorized to work in the U.S., with strong communication and problem-solving skills and a passion for technology and wireless

Qualifications

• High School diploma or GED required.
• At least 6 months in customer service or sales in retail preferred.
• Able to earn and maintain required work authorization in the U.S.

Responsibilities

• Serve and sell to customers while delivering best-in-class experience.
• Leverage digital tools in interactions and onboarding.
• Complete in-store training on products, processes, and systems.
• Engage with customers between contacts and stay informed on tech innovations.
• Collaborate with teams across channels including business and customer service.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

Mobile Experts at T-Mobile engage customers in-store, showcasing devices and services while delivering an exceptional shopping experience. They thrive in a fast-paced environment and focus on understanding customer needs to educate, demonstrate, and recommend solutions.

They work within a dynamic Retail Team to meet sales and service targets. Ideal candidates are 18+, authorized to work in the U.S., with strong communication and problem-solving skills and a passion for technology and wireless