Wireless Sales & Service Specialist

T-MOBILE USA, Inc.; Town of Islip (NY); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to deliver personalized technology solutions and excellent customer service in a retail environment. You will learn retail processes and use digital tools to explain plans and features to customers.

This role offers training pay and opportunities to advance to higher roles, plus a generous benefits package including health insurance, 401(k), stock grants, and paid time off. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to deliver personalized technology solutions and excellent customer service in a retail environment. You will learn retail processes and use digital tools to explain plans and features to customers.

This role offers training pay and opportunities to advance to higher roles, plus a generous benefits package including health insurance, 401(k), stock grants, and paid time off. Equal opportunity employer.