Mobile Expert: Wireless Sales + Stock Grants

T-MOBILE USA, Inc.; Kearny (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts and bring the T-Mobile brand to life. They act as brand ambassadors, educating customers and recommending device and service solutions to meet their needs.

Mobile Experts focus on delivering a best-in-class customer experience, meeting sales targets, and leveraging digital tools while staying current with wireless innovations and product knowledge.

Qualifications

• High School Diploma or GED required.
• Less than 2 years in customer service or sales preferred.
• Retail environment experience preferred.

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change Agility

Communication

Customer Service

Engaging People

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts and bring the T-Mobile brand to life. They act as brand ambassadors, educating customers and recommending device and service solutions to meet their needs.

Mobile Experts focus on delivering a best-in-class customer experience, meeting sales targets, and leveraging digital tools while staying current with wireless innovations and product knowledge.