Wireless Sales & Customer Experience Pro

T-Mobile; Citrus Heights (CA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Health insurance

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of Experts, delivering a best-in-class customer experience and educating customers about devices and services while achieving sales and service targets.

As part of a fast-paced environment, you will leverage digital tools, participate in training, and collaborate with colleagues across channels. A high school diploma is required, and strong communication, problem solving and teamwork are essential.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service and/or sales experience in a Retail environment is preferred.
• 30 days of T-Mobile Mobile Associate experience is preferred.

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty.
• Consistently leverages digital tools in interactions and onboarding.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Partners with T-Mobile employees across channels, including business and customer service.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of Experts, delivering a best-in-class customer experience and educating customers about devices and services while achieving sales and service targets.

As part of a fast-paced environment, you will leverage digital tools, participate in training, and collaborate with colleagues across channels. A high school diploma is required, and strong communication, problem solving and teamwork are essential.