Wireless Sales Pro - Stock-Eligible Growth Path

T-MOBILE USA, Inc.; Surprise (AZ); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Stock grants

401(k) matching

Paid time off

Descripción de la vacante

T-Mobile USA, Inc. seeks a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and deliver sales and service excellence.

You will leverage digital self-service tools and solution-based selling, complete ongoing product training, build rapport with customers, and support account setup and device servicing to boost loyalty. This role emphasizes strong communication, customer service, product knowledge, and teamwork to meet sales targets and uphold the

Formación

• Coaching required
• Communication required
• Customer Needs Identification required
• Customer Service required
• Digital Transformation required
• Leadership required
• Mobile Telecommunications required
• Product Knowledge required
• Relationship Building required
• Sales required
• At least 18 years of age
• Legally authorized to work in the United States

Responsabilidades

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Educación

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service and/or sales experience

Descripción del empleo

T-Mobile USA, Inc. seeks a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and deliver sales and service excellence.

You will leverage digital self-service tools and solution-based selling, complete ongoing product training, build rapport with customers, and support account setup and device servicing to boost loyalty. This role emphasizes strong communication, customer service, product knowledge, and teamwork to meet sales targets and uphold the