Wireless Retail Sales Associate — Growth & Stock Benefits

T-Mobile USA; Norridge (IL); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Descripción de la vacante

T-Mobile USA is seeking a dynamic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and guide customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes customer satisfaction and loyalty.

Formación

• Change agility is required.
• Strong communication abilities are essential.
• Ability to solve customer problems and deliver great service.
• Customer service experience is required.
• Ability to engage people and drive sales.
• Strong multitasking and organizational skills.
• Sales orientation with customer focus.
• Teamwork orientation is necessary.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile USA is seeking a dynamic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and guide customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes customer satisfaction and loyalty.