Retail Wireless Sales Pro

T-MOBILE USA, Inc.; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan and stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to engage customers, explain wireless technology and service plans, and guide shoppers through the buying journey in a fast-paced retail setting.

The role emphasizes hands-on product demonstrations, digital tool usage, and delivering outstanding customer experiences while supporting store goals and team initiatives. Training and incentives are part of the career path, with stock grants available for eligible employees.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in retail.
• Willingness to learn and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to engage customers, explain wireless technology and service plans, and guide shoppers through the buying journey in a fast-paced retail setting.

The role emphasizes hands-on product demonstrations, digital tool usage, and delivering outstanding customer experiences while supporting store goals and team initiatives. Training and incentives are part of the career path, with stock grants available for eligible employees.