Retail Wireless Sales Pro — Growth & Perks

T-MOBILE USA, Inc.; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in-store, demonstrating devices and plans, and delivering personalized service. You will build product knowledge, use digital tools, and guide shoppers through the buying journey.

The role emphasizes customer interaction, problem solving, and teamwork, supported by extensive training and strong growth opportunities within a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in-store, demonstrating devices and plans, and delivering personalized service. You will build product knowledge, use digital tools, and guide shoppers through the buying journey.

The role emphasizes customer interaction, problem solving, and teamwork, supported by extensive training and strong growth opportunities within a dynamic retail environment.