Wireless Retail Sales Pro: Tech Solutions & Growth

T-Mobile USA; Pasadena (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) & stock grants

Paid time off & holidays

Parental leave & family benefits

Tuition assistance & coaching

Job summary

T-Mobile USA is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. The role builds product knowledge, demonstrates plans and features, and supports a positive shopping experience.

candidates develop service skills, adapt to digital tools, and complete training to stay current on wireless innovations. Growth opportunities and inclusive benefits are provided to eligible employees.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. The role builds product knowledge, demonstrates plans and features, and supports a positive shopping experience.

candidates develop service skills, adapt to digital tools, and complete training to stay current on wireless innovations. Growth opportunities and inclusive benefits are provided to eligible employees.