Wireless Retail Sales Pro

T-MOBILE USA, Inc.; Clinton (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced retail environment.

You will develop product knowledge, use digital tools to explain coverage and plans, and complete training to support wireless innovation. The role emphasizes customer satisfaction and collaboration across teams, with opportunities for career growth.

Qualifications

• Demonstrated ability to provide friendly, solution-oriented customer service.
• Ability to learn retail processes, systems, and wireless technology.
• Willingness to participate in on-the-job training and development.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced retail environment.

You will develop product knowledge, use digital tools to explain coverage and plans, and complete training to support wireless innovation. The role emphasizes customer satisfaction and collaboration across teams, with opportunities for career growth.