Mobile Wireless Expert — Growth, Stock Grants

T-MOBILE USA, Inc.; Fairview Park (OH); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Life insurance

Mobile service discounts

Commuter/transit programs

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts and bring the T-Mobile brand to life on the sales floor. You will be a brand ambassador, delivering energy, educating customers about devices and plans, and driving sales while building lasting relationships.

We value strong communication, problem-solving, and teamwork, with a focus on customer experience. Prior retail or mobile service experience is preferred; education includes a High School Diploma or GED.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts and bring the T-Mobile brand to life on the sales floor. You will be a brand ambassador, delivering energy, educating customers about devices and plans, and driving sales while building lasting relationships.

We value strong communication, problem-solving, and teamwork, with a focus on customer experience. Prior retail or mobile service experience is preferred; education includes a High School Diploma or GED.