Mobile Expert - Drive Wireless Innovation & Customer Impact

T-Mobile; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

Discounts on Mobile Service

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of Experts, bringing the T-Mobile brand to life through energy, relationships, and expert education of devices and services.

Mobile Experts aim to meet sales, customer experience, and quality metrics while leveraging digital tools and training to stay ahead of wireless innovations. This role emphasizes helping customers and growing trust in store environments.

Qualifications

• High School Diploma or GED is required.
• 30 days T-Mobile Mobile Associate experience preferred.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service or sales experience in Retail

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of Experts, bringing the T-Mobile brand to life through energy, relationships, and expert education of devices and services.

Mobile Experts aim to meet sales, customer experience, and quality metrics while leveraging digital tools and training to stay ahead of wireless innovations. This role emphasizes helping customers and growing trust in store environments.