Wireless Retail Specialist

T-Mobile; Town of Oneonta (NY); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Stock grants

Stock purchase plan

Paid time off

Holidays

Zusammenfassung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers navigate technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey with friendly, solution-focused service. The role emphasizes customer interaction, use of digital tools, and training to learn retail processes and wireless innovations.

Qualifikationen

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers navigate technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey with friendly, solution-focused service. The role emphasizes customer interaction, use of digital tools, and training to learn retail processes and wireless innovations.