Wireless Retail Specialist

T-Mobile; Erie (Erie County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Paid parental and family leave

Family building benefits

Back-up care

Tuition assistance

College coaching

Disability insurance

Life insurance

Long-term care insurance

Discounts on mobile service & home net

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to support retail operations and guide customers through technology and service options in a fast-paced store environment.

You'll develop product knowledge, demonstrate solutions using digital tools, and deliver personalized service across channels to drive customer satisfaction and loyalty while meeting sales objectives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to support retail operations and guide customers through technology and service options in a fast-paced store environment.

You'll develop product knowledge, demonstrate solutions using digital tools, and deliver personalized service across channels to drive customer satisfaction and loyalty while meeting sales objectives.