Wireless Retail Tech Specialist

T-Mobile; Kenner (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

medical

dental

vision insurance

a flexible spending account

401(k)

employee stock grants

employee stock purchase plan

paid time off

up to 12 paid holidays

paid parental and family leave

family building benefits

back-up care

enhanced family support

childcare subsidy

tuition assistance

college coaching

short- and long-term disability

voluntary AD&D coverage

voluntary accident coverage

voluntary life insurance

voluntary disability insurance

voluntary long-term care insurance

mobile service & home internet credits

pet insurance

commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate in a store environment. This role focuses on delivering personalized technology and service solutions, building product knowledge, and guiding customers through their shopping journey.

You’ll gain skills in customer interaction, digital tool usage, and service plan recommendations. Join a fast-paced team with strong customer relationships, comprehensive benefits, and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate in a store environment. This role focuses on delivering personalized technology and service solutions, building product knowledge, and guiding customers through their shopping journey.

You’ll gain skills in customer interaction, digital tool usage, and service plan recommendations. Join a fast-paced team with strong customer relationships, comprehensive benefits, and opportunities for growth.