Wireless Retail Experience Specialist

T-MOBILE USA, Inc.; Barboursville (WV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to deliver personalized technology and service solutions in a fast-paced retail environment. You will engage customers, demonstrate features, and help them choose plans and devices while developing product knowledge.

This role emphasizes customer interaction, proficiency with digital tools, and collaboration across teams to ensure a seamless shopping journey. Training is provided, and success is measured by customer satisfaction.

Qualifications

• High School Diploma/GED required; 6 months customer service/sales experience preferred.
• Willingness to learn retail processes and digital tools.
• Ability to deliver personalized technology and service solutions.

Responsibilities

• Develop proficiency in customer service and sales to meet individual needs.
• Use digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless experience.
• Contribute to team initiatives and other duties as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to deliver personalized technology and service solutions in a fast-paced retail environment. You will engage customers, demonstrate features, and help them choose plans and devices while developing product knowledge.

This role emphasizes customer interaction, proficiency with digital tools, and collaboration across teams to ensure a seamless shopping journey. Training is provided, and success is measured by customer satisfaction.