Retail Wireless Tech Specialist

T-MOBILE USA, Inc.; Yuba City (CA); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k)

Job summary

T-Mobile USA, Inc. seeks a Retail Associate to engage customers, demonstrate wireless technology, and guide service plan selections in a fast-paced retail environment.

You'll develop product knowledge, use digital tools to illustrate coverage and plan features, and complete required training to support a seamless shopping journey. The role emphasizes customer satisfaction and teamwork within One Team culture.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Retail Associate to engage customers, demonstrate wireless technology, and guide service plan selections in a fast-paced retail environment.

You'll develop product knowledge, use digital tools to illustrate coverage and plan features, and complete required training to support a seamless shopping journey. The role emphasizes customer satisfaction and teamwork within One Team culture.