Wireless Retail Specialist

T-MOBILE USA, Inc.; Paramount (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Parental leave

Commuter benefits

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role focused on delivering exceptional customer service and helping customers understand and choose wireless plans and devices.

You will engage shoppers, demonstrate products and services, and use digital tools to explain coverage and features in a fast-paced retail setting. This position emphasizes building product knowledge, collaborating with store teams, and developing sales skills while supporting the broader customer experience and

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role focused on delivering exceptional customer service and helping customers understand and choose wireless plans and devices.

You will engage shoppers, demonstrate products and services, and use digital tools to explain coverage and features in a fast-paced retail setting. This position emphasizes building product knowledge, collaborating with store teams, and developing sales skills while supporting the broader customer experience and