Wireless Retail Tech & Service Specialist

T-Mobile; Oklahoma; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Stock grants

Job summary

T-Mobile is hiring for a Mobile Associate role in Oklahoma. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey, building product knowledge and delivering tailored service plans in a fast-paced retail setting.

You’ll develop skills in customer interaction, digital tool usage, and service planning, with success measured by shopper satisfaction, knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate role in Oklahoma. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey, building product knowledge and delivering tailored service plans in a fast-paced retail setting.

You’ll develop skills in customer interaction, digital tool usage, and service planning, with success measured by shopper satisfaction, knowledge proficiency, and effective use of digital resources.