Wireless Retail Specialist

T-Mobile; Fort Wayne (IN); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock options

Transit discounts

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment and guide them to the right technology and service solutions. You will build product knowledge, demonstrate features, and support customers throughout their shopping journey.

Role emphasizes customer service excellence, digital tool proficiency, and teamwork. Training is provided, and employees receive comprehensive benefits and stock programs where eligible.

Qualifications

• High school diploma or GED required.
• 6 months in customer service or sales preferred.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate plans, coverage, and product features.
• Complete training to deepen knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Support additional duties as assigned by management.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment and guide them to the right technology and service solutions. You will build product knowledge, demonstrate features, and support customers throughout their shopping journey.

Role emphasizes customer service excellence, digital tool proficiency, and teamwork. Training is provided, and employees receive comprehensive benefits and stock programs where eligible.