Wireless Retail Specialist

T-Mobile; Chillicothe (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

Paid time off

Health insurance

401(k)

Annual stock grant

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store setting. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction and proficiency with digital tools, while on-the-job training and opportunities for growth help you advance within the team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience within a retail environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store setting. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction and proficiency with digital tools, while on-the-job training and opportunities for growth help you advance within the team.