Wireless Retail Expert - Tech Solutions & Customer Success

T-Mobile US Inc.; New London (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Dental and vision insurance

Transit/commuter discounts

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. Training is provided; you’ll work with store leaders and colleagues to deliver a seamless experience, contribute to sales goals, and grow your career with one of the country’s leading

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Digital tools

Team collaboration

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. Training is provided; you’ll work with store leaders and colleagues to deliver a seamless experience, contribute to sales goals, and grow your career with one of the country’s leading