Wireless Retail Expert | Customer-Driven Tech Solutions

T-MOBILE USA, Inc.; Scappoose (OR); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical/dental/vision insurance

Paid holidays

Parental/family leave

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with a focus on delivering exceptional customer experience and loyalty across all channels.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or sales in retail is preferred.
• Willingness to learn and adapt in a fast-paced sales environment.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate with colleagues to ensure a seamless customer experience and support team initiatives.
• Take on additional duties/projects as assigned by management.

Skills

Customer service

Sales skills

Retail environment

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with a focus on delivering exceptional customer experience and loyalty across all channels.