Wireless Retail Specialist - Customer Solutions & Growth

T-MOBILE USA, Inc.; Jamestown (NY); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Training pay during first 90 days

Stock incentives

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

The role emphasizes product knowledge, digital tool usage, and service plan recommendations in a fast-paced environment. Responsibilities include delivering personalized technology solutions, training on retail processes, and collaborating across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Change Agility

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

The role emphasizes product knowledge, digital tool usage, and service plan recommendations in a fast-paced environment. Responsibilities include delivering personalized technology solutions, training on retail processes, and collaborating across channels to ensure a seamless customer experience.