Wireless Retail Pro - Tech Solutions & Service

T-MOBILE USA, Inc.; New York (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate network coverage and service plans using digital tools, and support customers from browsing to checkout.

The role emphasizes customer satisfaction, teamwork, and ongoing training, with competitive hourly pay, incentives, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage, plans, and product features with digital tools.
• Complete required training on retail processes and wireless technology.
• Collaborate across teams to ensure a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate network coverage and service plans using digital tools, and support customers from browsing to checkout.

The role emphasizes customer satisfaction, teamwork, and ongoing training, with competitive hourly pay, incentives, and a comprehensive benefits package.