Wireless Retail Specialist — Tech Solutions & Service

T-Mobile; Frederick (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Dental and vision insurance

Job summary

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey while leveraging digital tools.

Ideal candidates bring strong communication, problem solving, and teamwork skills, with a High School diploma. Training is provided and roles offer robust benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Age 18+

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey while leveraging digital tools.

Ideal candidates bring strong communication, problem solving, and teamwork skills, with a High School diploma. Training is provided and roles offer robust benefits and growth opportunities.