Wireless Retail Specialist

T-Mobile US Inc.; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Holiday pay

Job summary

T-Mobile USA, Inc. (T-Mobile US Inc.) invites applicants for a retail customer associate role in a fast-paced store environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with strong product knowledge and digital tools.

The position emphasizes customer interaction, service plan recommendations, and teamwork across channels. Training is provided to stay current with wireless innovations, and benefits reflect a comprehensive

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. (T-Mobile US Inc.) invites applicants for a retail customer associate role in a fast-paced store environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with strong product knowledge and digital tools.

The position emphasizes customer interaction, service plan recommendations, and teamwork across channels. Training is provided to stay current with wireless innovations, and benefits reflect a comprehensive