Wireless Retail Specialist – Tech Solutions & Service

T-Mobile; Houston (TX); On-site; USD 55,104,000 - 77,146,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations, engage customers, and provide personalized device and service solutions. You will use digital tools to illustrate network coverage and benefits while building lasting relationships with customers.

Role includes on‑the-job training, potential for annual incentives, and eligibility for stock grants. Benefits include medical, dental, vision, a 401(k), paid time off, and employee discounts. Equal opportunity employer.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales in Retail preferred.
• Change Agility required.
• Customer Service required.
• Engaging People required.
• Multitasking required.
• Sales required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations, engage customers, and provide personalized device and service solutions. You will use digital tools to illustrate network coverage and benefits while building lasting relationships with customers.

Role includes on‑the-job training, potential for annual incentives, and eligibility for stock grants. Benefits include medical, dental, vision, a 401(k), paid time off, and employee discounts. Equal opportunity employer.