Wireless Retail Specialist — Customer Tech & Plans

T-Mobile; Blaine (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Paid time off and holidays

Paid parental and family leave

Life insurance

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on delivering personalized solutions, building product knowledge, and engaging customers through digital tools to explain plans and devices.

Qualifications include a high school diploma and at least 6 months of customer service or sales experience. Training and collaboration across channels support a strong customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on delivering personalized solutions, building product knowledge, and engaging customers through digital tools to explain plans and devices.

Qualifications include a high school diploma and at least 6 months of customer service or sales experience. Training and collaboration across channels support a strong customer experience.