Wireless Retail Specialist & Tech Solutions Advisor

T-Mobile; Waterford (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, and vision insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. in Waterford, CT is hiring a Mobile Associate to assist customers with technology and service solutions in a fast-paced retail setting. You will learn product knowledge, demonstrate features, and guide customers through their shopping journey to build loyalty.

We offer a Total Rewards package with competitive pay, on-the-job training, stock grants, 401(k), stock purchase plan, and comprehensive benefits. No corporate ladder—career growth through performance and teamwork.

Qualifications

• High school diploma or GED required.
• Experience in customer service or sales preferred.
• Ability to learn technology products and services quickly.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and plan features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels for a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Waterford, CT is hiring a Mobile Associate to assist customers with technology and service solutions in a fast-paced retail setting. You will learn product knowledge, demonstrate features, and guide customers through their shopping journey to build loyalty.

We offer a Total Rewards package with competitive pay, on-the-job training, stock grants, 401(k), stock purchase plan, and comprehensive benefits. No corporate ladder—career growth through performance and teamwork.