Wireless Retail Specialist: Tech Demos & Customer Impact

T-MOBILE USA, Inc.; Los Medanos (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid Time Off

401(k)

Job summary

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology solutions, and recommend service plans.

You will develop product knowledge, use digital tools to show coverage and features, complete required training, and collaborate with colleagues to deliver a seamless shopping experience. The role offers growth opportunities, an annual stock grant, an employee stock purchase plan, a 401(k), health benefits, paid time

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Teamwork Orientation

Multitasking

Engaging People

Change Agility

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology solutions, and recommend service plans.

You will develop product knowledge, use digital tools to show coverage and features, complete required training, and collaborate with colleagues to deliver a seamless shopping experience. The role offers growth opportunities, an annual stock grant, an employee stock purchase plan, a 401(k), health benefits, paid time