Wireless Retail Associate: Customer Experience & Tech Demos

T-MOBILE USA, Inc.; Middleton Junction (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate in Wisconsin. You will engage customers, demonstrate network coverage and service plans, and guide shoppers through their tech purchases.

You will participate in training to deepen knowledge of wireless products and processes and collaborate with teammates to ensure a smooth, positive customer journey. The role emphasizes customer service, adaptability, and the ability to work across channels to support sales goals and loyalty

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate in Wisconsin. You will engage customers, demonstrate network coverage and service plans, and guide shoppers through their tech purchases.

You will participate in training to deepen knowledge of wireless products and processes and collaborate with teammates to ensure a smooth, positive customer journey. The role emphasizes customer service, adaptability, and the ability to work across channels to support sales goals and loyalty