Retail Wireless Specialist — Customer Solutions & Tech Demos

T-MOBILE USA, Inc.; Santa Clarita (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Transit Programs

Job summary

T-Mobile USA, Inc. is seeking a customer service-oriented Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, enhance the customer experience, and contribute to loyalty and retention.

This role emphasizes communication, multitasking, and teamwork while leveraging digital resources to recommend service plans and devices. Training and growth opportunities are core to our culture.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.
• Must be at least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer service-oriented Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, enhance the customer experience, and contribute to loyalty and retention.

This role emphasizes communication, multitasking, and teamwork while leveraging digital resources to recommend service plans and devices. Training and growth opportunities are core to our culture.