Mobile Retail Specialist - Tech Demos & Service Solutions

T-MOBILE USA, Inc.; Lahaina (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Salary plus bonuses

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, showcase technology and service options, and guide them through their shopping journey.

You will gain product knowledge, use digital tools, and participate in training to stay current with wireless innovations, with emphasis on customer satisfaction and loyalty. The role offers growth opportunities, aligns with team goals, and provides benefits such as stock grants, retirement plans, and paid time off.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, showcase technology and service options, and guide them through their shopping journey.

You will gain product knowledge, use digital tools, and participate in training to stay current with wireless innovations, with emphasis on customer satisfaction and loyalty. The role offers growth opportunities, aligns with team goals, and provides benefits such as stock grants, retirement plans, and paid time off.